Frequently Asked Questions
Everything you need to know about bringing Loom Collection into your home.
What is the typical delivery timeframe for furniture?
Most in-stock items are delivered within 7-14 business days. For custom upholstery or larger furniture pieces, please allow 4-6 weeks for handcrafted production and specialized white-glove delivery.
Do you offer international shipping?
Currently, Loom Collection ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most accessories and rugs in their original condition. Please note that furniture returns are subject to a 15% restocking fee, and custom-made items are final sale.
How can I care for my Loom Collection textiles?
We recommend professional cleaning for all our rugs and upholstered pieces. For linens and throw pillows, please refer to the specific care label, though most benefit from cold water washing and air drying to preserve fiber integrity.
Are your products sustainably sourced?
Yes, we prioritize ethical manufacturing. We partner with artisans who use sustainable materials such as FSC-certified wood, organic cotton, and recycled metal components whenever possible.
Can I request fabric swatches before purchasing?
Absolutely. We offer complimentary swatch kits for our core upholstery collections to help you choose the perfect texture and color for your space before committing to a large piece.